Delete Freebike account
Delete your Freebike 3.0 account
On this page you can request deletion of your user account in the Freebike 3.0 app, provided by Freebike s.r.o., together with the personal data associated with it.
How to delete your account
- Enter the phone number and password of your Freebike account in the form above and click Continue.
- We verify your credentials and check that the account can be deleted. Deletion is not possible while you have an active rental or an unpaid balance; in that case the reason is shown and you can try again once it is resolved.
- Confirm the deletion by entering your password again. Your account is deleted immediately.
If you signed up with Google or Apple and do not have a password, or you cannot sign in, send your request from the e-mail address or phone number registered in your account to dpo@freebike.com. We will verify your identity and delete your account within one month.
What data is deleted and what is kept
| Data | What happens | Retention |
|---|---|---|
| Account profile: phone number, name, e-mail, password, language preferences | Deleted | Immediately |
| Linked sign-in providers (Google, Apple), push notification tokens, app sign-ins on your devices | Deleted | Immediately |
| Stored payment card references | Deleted | Immediately |
| Invoices, payment and rental records required by accounting and tax law | Kept, no longer linked to an active account | 10 years, as required by Czech law |
| Support tickets and complaints | Kept without personal data – they no longer contain any information identifying you | – |
| Backups | Overwritten in the regular backup cycle | Up to 30 days |
More details on how we process personal data are in our Privacy Policy.